Director, Accounts Receivable

As the Director, Accounts Receivable, you will play a key role in fostering collaborative financial operations, ensuring that credit management, billing, collections, dispute resolution, and cash application run smoothly and effectively. You will partner closely with internal teams and our external BPO partner, building strong relationships to create inclusive, efficient processes that optimize order-to-cash workflows and strengthen financial controls. Your leadership will focus on nurturing connections, developing thoughtful strategies, and supporting teams in driving positive financial outcomes.We value leaders who can Think Fast, using insights and data to make considerate and well-informed decisions that enhance efficiency, Work it Together, cultivating strong, trust-based relationships across teams and with external partners, and Make the Hard Call, balancing financial risk, cash flow priorities, and operational needs with integrity and care.Work Environment & Location:Hybrid Work Model – This role is eligible for a hybrid schedule based in our headquarters in Deerfield, IL, at least 3 days per week (Tuesday/Wednesday/Thursday)Responsibilities:Guide and support the transition of accounts receivable processes to the offshore BPO team, ensuring a smooth and collaborative implementation.Oversee and nurture daily accounts receivable operations, including credit management, billing, collections, dispute resolution, and cash application.Use data and insights to track performance, identify opportunities for improvement, and develop thoughtful solutions.Set shared goals by establishing KPIs, monitoring progress, and offering constructive support to drive success.Respond with empathy and efficiency when addressing escalations, especially those impacting collections.Collaborate with the BPO team, ensuring seamless communication and effective task execution.Thoughtfully manage complex deduction processing with a problem-solving mindset.Develop inclusive strategies with the BPO to monitor and reduce outstanding balances while strengthening trusted partnerships.Implement technologies with the BPO to enhance efficiency, accuracy, and governance, ensuring alignment with team needs.Encourage teamwork by aligning and harmonizing processes with internal and BPO teams, creating a shared vision for success.Foster connection by working closely with Finance, Sales, Customer Service, and IT teams, ensuring alignment and cooperation.Create thoughtful, people-centered strategies to increase cash flow, minimize write-offs, and maintain strong financial controls.