Call Center Customer Service Rep Needed

This Customer Service Representative is expected to provide our vacation package customers with excellent and professional customer care.

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within the travel industry. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Responsibilities and Duties

Greet customers warmly and ascertain the reason they are calling.

Resolve customer complaints via phone or email

Assist with placement of vacation reservation requests.

Advise on company information.

Answer questions about terms of sale.

Act as the company gatekeeper.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Data Entry to open or close call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Qualifications and Skills

Computer Skills

Product Knowledge

Phone Listening Skills

Multitasking

Patience

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Benefits

Weekly Pay

Excellent bonus structure

Daily Cash Spiffs

Paid Training

Fun working environment at a legitimate 15 year old company

Full Benefits, Health, Dental & Vision available after 60 days

Complimentary coffee all day

Free lunch twice a week

Job Type: Full-time M - F 9am to 5pm, No evenings or weekends

Pay: $13.00 per hour

Please call Sherry at (407) 720-7881 to schedule an interview. Email resume to jobs@qmgfl.com