Lodging & Business Manager: Resort/Campground & Wilderness Lodge

We are seeking an entrepreneurial, personable, and energetic Lodging Manager to lead all aspects of guest experience, marketing/partnerships, lodging operations, and business office administration. This position offers an opportunity to join our leadership team in managing and growing a unique 43-acre property, featuring historic caboose lodging, vintage cabins, a farm-to-table restaurant, scenic campground facilities, a year round stream, a meadow for events, and connection to myriad hiking trails.

TO APPLY (and read the full job description) see: https://jobs.gusto.com/postings/jubilee-railroad-wilderness-lodge-lodging-manager-07e7af7a-272b-4139-815c-1fefb908d723

Other available jobs can be found here (scroll down): https://jobs.gusto.com/boards/jubilee-railroad-wilderness-lodge-79c536fe-6d74-4357-9d2e-c41b5a479cd4

We are located amidst the magical wilderness of Mount Shasta, at the eastern gateway to the “Klamath Knot”, a global biodiversity hotspot. We are in a densely-forested, spring-fed valley, at the base of a Jurassic-period crystalline rock formation and State Park connected to the Pacific Crest Trail!

With new ownership by Jubilee College, this is a moment of culture shift, new global visitors, new activities, and new ways to host the land and people. For an entrepreneurial leader, it’s a wonderful time of creativity! We believe that true business success flows from a foundation of genuine service and meaningful connections. We're looking for a leader to manage operations and guest experience, and to guide business development. Someone who sees that every sale and every stay is an opportunity to create joy, every marketing campaign a chance to share our story authentically, and every financial decision a way to sustain our mission of transformative hospitality. This role combines business acumen with exceptional people management skills, and problem-solving skills. Candidates should love this region, the values of the College, and the opportunity to inspire & delight new guests to come our way!

This in-person leadership position will play a crucial role in driving the growth and success of the Wilderness Lodge, by managing key functions and overseeing the financial analysis and profitability of lodging and campground operations. The ideal candidate will have a passion for hospitality and delighting guests, along with marketing and event creativity, and excellent project management skills. This role reports directly to the CEO, collaborates with the facilities and restaurant managers, and will supervise the front desk, market/gift shop, campground operations, on-site hosts, lead housekeeper, and business administrator. Excellent management, team-building, and communication skills are essential.

Essential Duties & Responsibilities

Operations & Guest Services Oversight

Foster culture of warmth, teamwork, and exceptional care

Ensure each guest touchpoint reflects our commitment to service and that guests consistently have a positive and memorable experience

Supervise front desk/guest services

Oversee and create special events and activities onsite (movies in the meadow, River Days, live music, nature hikes, etc.); Create unique experiences that transform both guest and host

Transform guest feedback into opportunities for growth

Implement and maintain standard operating procedures for all guest-facing departments

Business Vision & Growth

Develop and implement comprehensive business strategies to drive revenue growth across all property segments: lodging, camping, dining, and events

Identify opportunities that align business success with community enrichment

Create partnerships that generate mutual value and shared purpose

Analyze market trends/competitor activities; Implement thoughtful pricing/promotional strategies

Build relationships with local/regional tourism partners; Bring in new mission-aligned groups

Stay attuned to industry trends while maintaining authenticity

Analyze performance through both financial and social impact lenses

Sales & Marketing Management

Lead marketing efforts that tell authentic stories of connection and joy

Guide digital presence, search engine optimization, and social media to build meaningful community engagement

Create promotional campaigns that celebrate our unique heritage & wilderness experience

Build partnerships with travel professionals who share our values

Financial & Administrative Stewardship

Oversee bookkeeping staff and financial operations

Monitor and analyze financial performance across all departments

Develop pricing strategies for rooms, camping sites, and special packages

Manage department budgets and optimize resource allocation

Handle financial transactions with accuracy and integrity

Utilize analysis to effectively course correct and to support guest experience

Maintain thorough records while protecting guest privacy

Build positive vendor relationships based on mutual respect

Ensure compliance while maintaining hospitality focus

Supervision & team Leadership

Direct and mentor a diverse team in service excellence, including marketing, guest services, onsite hosts and campground, front desk, housekeeping, market/gift shop, and bookkeeping staff

Create environment where staff can grow and thrive

Foster culture of continuous learning and improvement

Build bridges between departments through shared purpose and regular connection

Lead by example

Job Requirements and Qualifications

Required Qualifications

Available to start full time and in person, by April 2025

Formal training in Resort and Hospitality Management, Business Administration, or related field

Experience with a start up or early-stage company or initiative

Deep values alignment with the mission of the Lodge and College

12-15 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role

Proven track record in revenue growth and business development

Strong financial acumen and experience with budgeting and P&L management

Diversity that expands our team

Excellent leadership and team management abilities

Exceptional verbal and written communication and interpersonal skills

Proficiency with property management systems, POS systems, and financial software. Understanding of search engine optimization tactics.

Strong computer skills (Google Workspace & Canva). Social media marketing experience

Problem-solving and decision-making abilities

Must be legally authorized to work in the United States

Preferred Qualifications

Experience with outdoor recreation, adventure tourism, summer camp, and/or campground operations

Knowledge of food and beverage management

Background in boutique hospitality or experience with historic properties and unique accommodations

Experience with eco and sustainable tourism practices

Multi-property management experience

Ability to speak another language

Physical Requirements:

Ability to move throughout the property, including outdoor terrain

Ability to walk around property grounds, climb stairs, and occasionally lift items (up to 50 pounds)

Available to work flexible hours, including weekends and holidays when needed

Valid driver's license and ability to travel for business development opportunities

Must be comfortable working in all weather conditions throughout four distinct seasons

Salary & Benefits

Pay Range: $66,560 - $70,000 annual salary

Job Type: Full-time & Exempt

Paid vacation leave and sick leave

Employee discounts on lodging, dining and retail items

Access to professional development

We will accept/review applications on a rolling basis. Work begins in April 2025 (or sooner!) in Dunsmuir, CA