Student Success Manager

This position will be responsible for managing daily operations and workflow of an assigned advising team; interviewing and hiring of new Advisors; ensuring that there is clear understanding of and compliance with University and federal policies and procedures; and, assisting with assigned tasks and projects. Depending on the needs of the University, a Manager may be required to assist with daily Academic Advisor activities.

ResponsibilitiesManage daily functions of assigned advising team.Assist Advisors with problem resolution.Work collaboratively with Academic Leadership to address and resolve student concerns.Work collaboratively with Academic Leadership, as necessary, to implement programmatic changes and ensure a positive student experience.Assist with interviewing and hiring of new staff.Assist with coaching, mentoring and training of Advisors.Assist in meeting and exceeding student satisfaction and service level agreements.Ensure that Advisors are on track with outreach to help students understand and complete degree requirements, select appropriate course registrations, and achieve satisfactory academic progress.Ensure that Advisors are identifying at-risk scenarios and opportunities to develop, implement, measure and improve academic success strategies.Work collaboratively with other departments to ensure that escalated matters are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.Ensure compliance with existing University and federal policies and procedures. Assist with development, documentation, and promotion of new policies and procedures.Responsible for data collection and analysis leading to improved efficiencies in workflow distribution, streamlined operational processes, and more effective student support.Work on assigned committees and teams within the organization.Performs other duties as assignedComplies with all policies and standards