Manager On Duty (part-time)

The Ordway: The Ordway Center for the Performing Arts is one of the leading performing arts centers in the United States and a catalyst for vibrant arts in Minnesota. Powered by hundreds of talented and dedicated staff members and volunteers, the Ordway is renowned for its multidisciplinary programming, welcoming atmosphere, and comfortable environment. The Ordway welcomes audiences of all ages and backgrounds for year- round eclectic and entertaining offerings, including Broadway musicals, concerts, dance, vocal artists, and new works. Performances take place in the 1,900-seat Music Theater and a 1,100-seat Concert Hall. The Ordway serves tens of thousands of students and families each year through its arts education and community impact programs, and is a proud member of the Arts Partnership, a collaboration comprising the Ordway, Minnesota Opera, The Saint Paul Chamber Orchestra and Schubert Club.

Position Purpose: The Manager On Duty is a part-time role responsible for the execution of all Guest Services functions, during public and rental uses of the venue including staff and guest following established protocols. The Manager On Duty provides direct supervision of all Front of House staff during performances and events, and evaluates conflicts and issues that arise during an event to provide the proper solution.

Position Details:

Posting Date: 2/21/2025

Closing Date: The Ordway is dedicated to building an equitable environment and strongly encourages applications from Black, Indigenous, People of Color, women, transgender, and non-binary candidates. This position will remain open until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Employee Type: hourly, part-time

Pay: $23-$28

Department: Guest Services

Reports to: Director of Guest Services

Key Performance Areas:

Lead, inspire, evaluate, coach, and mentor Guest Services Staff, to result in motivation, recognition, and retention of high performing employees that meet the Ordway’s mission and values.

Ensures that all logistics and details of the event and performance operate smoothly and

without error. Knowing all relevant information for both halls and lobby areas - i.e. seating charts and locations of all restrooms, fire extinguishers, and defibrillators. Also leading communications between front of house and back of house.

Resolve guest complaints and issues in a timely and effective manner, during the

performance or event, to minimize distractions for other Ordway guests.

Implement proper safety and security procedures/policies in a calm and productive manner. Leading this process and filing reports, as needed.

Familiarity with Food Safety Management, TIPS or SALES qualified.

Trained in or willing to be trained in de-escalation techniques.

The Ordway is especially interested in candidates who can contribute to the diversity and inclusive excellence of the organization through their communication skills.

The ability to work evenings and weekends as a normal work schedule is required.

The ability to bend, lift, stay mobile for extended two+ hours, and move quickly up and downstairs in low light situations are all required.

Other Qualifications:

Must be at least 21.

Must have three+ years’ customer service experience with some experience supervising others.

Must be CPR certified or willing to learn.

Experience with safety protocols is preferred.

This role will work eight - 10 times per month.

The ability to work evenings and weekends is required.

The ability to bend, lift, stay mobile for extended two+ hours, and move quickly up and down stairs in low light situations are all required.

Comfortable with electronics and able to troubleshoot scanners and square/iPads.

Experience with Microsoft Office Suite and comfortability learning new software such as Celayix, Better Impact, ActivityCube, and EMS.

Comfortable with and understand radio protocols.

Experience with cash handling and deposits.

To Apply: For more information or to apply, visit ordway.org/employment.

Ordway is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, age, local human rights commission activity, national origin, and veteran, or disability status. The Ordway Theater and administrative office are wheelchair accessible and service animals are welcomed. All applicants who have questions or needs regarding access accommodations or interpreting assistance for job interviews are encouraged to reach out to Human Resources.

We know there are great candidates who may not fit into the criteria we’ve outlined here, or who have important skills we haven’t listed. If that’s you, please don’t hesitate to apply anyway and tell us about yourself.