Join Our Team: Shift Manager for Vibrant Cafe
Position: Shift Leader
Department: Kirby Store
Hours Per Week:
Compensation:
Reports to: Kirby Store Manager
Uniform Requirements: Black Pants , Black Non Slip Shoes
Direct Report: FOH, BOH on assigned shift
Position Objective: Ensures Raving Fan service is implemented on assigned shifts. Store management.
Job DescriptionRoles & Responsibilities
Greet staff warmly
Complete morning checklist
Complete closing checklist if on early PM shift helping with shift change
Greet customers, take customer orders Take payment, write name on receipt, put receipt in order of it being taken so Expo can fulfill.
Fulfill orders in the order they come in.
Manage the expresso bar
Slice cakes with correct cake score, prepare milkshakes, Sundaes, Smoothies, Betty’s.
Make sandwiches
Clean dishes, bus & clean tables
Pull orders and write on cakes
Manage employee breaks so they do not work more than 8 hours a day
Reposition people as necessary
Answer phones and take orders
Handle customer complaints
Thank customer as they exit, Smile, Provide the best customer service, and clean tables if possible as soon as the customer leaves If not before.
Maintain safe work environment
Quality Control – ensure that all responsibilities are met with
Qualifications & Education Requirements
A demonstrated passion for customers having a raving fan experience
Food Service knowledge helpful
Shift leader experience
Service oriented
Good judgement
Self-starter
Preferred Skills
Demonstrated leadership skills
Excellent communication skills
Meticulous attention to detail
Ability to communicate effectively in English
Evaluation Criteria
Customer feedback
Commitment to reduce waste
Commitment to zero mistakes
Store functions within DG guidelines
The completion of projects assigned within the appropriate time frames
Commitment to the DG Way
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
Shift:
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
License/Certification:
Driver's License (Required)
Food Safety Certification (Required)
Shift availability:
Night Shift (Required)
Day Shift (Required)
Work Location: In person