Experienced Call Center Agent

Job Description:

We are looking for a highly motivated and customer-oriented Call Center Agent to join our dynamic team. In this role, you will be responsible for providing exceptional customer service by assisting clients with a variety of inquiries, offering solutions, and ensuring a positive experience. Your ability to communicate effectively in either Spanish or French will be vital in helping us cater to a diverse customer base. The ideal candidate will be professional, empathetic, and able to multitask in a fast-paced environment.

Key Responsibilities:

-Handle inbound calls from customers, addressing their inquiries and providing support.

-Resolve customer issues, concerns, and complaints efficiently while maintaining a friendly and professional demeanor.

-Provide accurate and up-to-date information regarding products, services, account details, or technical support.

-Document all customer interactions in the system, ensuring detailed records of conversations and follow-up actions.

-Assist customers with troubleshooting, processing requests, and offering solutions to enhance their experience.

Requirements:

-RECENT experience in a call center role.

-MUST HAVE experience working in an office or cubical setting.

-Excellent communication skills, both verbal and written.

-Ability to handle multiple tasks and manage time efficiently in a fast-paced environment.

-Empathy and patience when dealing with customers.

-Ability to work Independently

-Proficient with basic computer applications and call center software.

-High school diploma or equivalent

-Ability to work flexible hours, including evenings or weekends, as required.

How to Apply: Candidates MUST submit their resume to the email below.

Noelia@ariastaffing.com

For Additional Information Call 904-865-8994