Collection and Retention Call Center Agent - $17 - $19

Collection and Retention Call Center Agent

Must have 3rd party collection experience.

$17 to $19 per hour to start.

Full time M-F

Across From Sunset Park

Job Summary: We are seeking a highly motivated and experienced Collection Agent to join our team. The successful candidate will be responsible for contacting customers who have outstanding debts, negotiating payment plans, and ensuring timely payments. The Collection Agent will also be responsible for maintaining accurate records of all collections activities and communicating with other departments as needed.

Responsibilities:

Contact customers who have outstanding debts and negotiate payment plans

Ensure timely payments and follow up with customers as needed

Maintain accurate records of all collections activities

Communicate with other departments as needed to resolve customer issues

Provide excellent customer service and maintain a positive attitude

Meet or exceed monthly collection goals

Requirements:

High school diploma or equivalent

Experience in collections or a related field

Excellent communication and negotiation skills

Ability to work independently and as part of a team

Strong attention to detail and organizational skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously