CSR/Account Manager

Customer Service Representative – Job Description

Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call center environment or face to face interaction.

Responsibilities:

Order Processing / Shipping

Entering customer orders into the system

Communicate with pickers to ensure orders are processed within the given timeframe

Process orders for shipping, including creating courier labels, arranging carrier pick-ups, and generating all necessary documents for shipping

Manage customer inquiries via phone and email, responding to requests in a timely manner

Additional Duties:

Maintain organized presentation of front office

Support our team environment, by aiding colleagues during peak season, or with unexpected projects as required

Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Maintain strong communication with all members of the team

Manage in an organized fashion all transaction e-mails that are sent to your computer

Take charge of any receiving schedule delays and communicate with Customer of any addition fee’s that apply

Billing – you are responsible for the billing and capturing of all applicable fees for each customer

Key Qualities to be successful in this position:

You have the courage to think differently about how things get done to continuously improve and deliver even better results every day.

You uphold your commitments and make decisions based on gathering all information to make an informed and educated proposal/decision.

You work through problems logically with a solutions-focused approach.

You are an initiative-taker, who thinks proactively to continuously improve operations.

You are energized by collaborating in a team environment, and enjoy supporting others to find success

You embrace new things, are open to different perspectives, and adapt quickly to an evolving environment.

You uphold yourself to the highest ethical standards in all activities undertaken.

You are an extremely organized individual capable of multi-tasking in dynamic environments.

You have excellent verbal and written communication skills and are capable of working effectively with all levels of an organization, from warehouse team members to senior management.

You maintain focus, an open mind, and a positive perspective in times of change.

Ability to work weekends, holidays, and overtime when and if needed