IMMEDIATE HIRE FOR SPLIT SHIFT FRONT DESK AGENT
Extend A Suites Phoenix-North is looking for exceptionally friendly and hardworking people to join our amazing team in North- Phoenix!
Front Desk Agent for Sundays/Mondays 3P-11P (PM Shift) and Tuesdays/Wednesdays 11P-7A (Overnight Shift), 4 days a week, OFF Thursday. Friday, and Saturdays. With opportunity to cover extra shifts for extra hours.
Front Desk Agent Job Summary (PM Shift)
The front desk agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The front desk agent is responsible for implementing and maintaining a high standard of customer service, to ensure guest satisfaction.
Front Desk Agent Duties and Responsibilities
Greet guests and complete the registration and check out processes
Demonstrate a thorough knowledge of hotel information
Use up-selling techniques to promote hotel services and facilities to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Be able to complete a bucket check, room rate verification report, and housekeeping report
Maintain and market promotions and guest programs
Follow all cash handling and credit policies
Seeks increased occupancy, and ADR, and identifies sales leads to meet profitability goals
Collaborate with team members in all areas to provide an excellent customer experience and meet business needs
Maintain a tidy front desk and lobby area throughout your shift
Maintain safety and security of the hotel and follow key and lock procedures
Maintain confidentiality of guest information and pertinent hotel data
Maintain regular attendance in compliance with standards as required by scheduling, which will vary according to the needs of the hotel
Maintain professional standards of personal appearance and grooming while working
Comply at all times with standards and regulations to encourage safe and efficient hotel operations
Report any issues that require maintenance, complying with the hotel tracking system
Perform other tasks as assigned by supervisor
Travel within the local area may be necessary
This position is 100% onsite at the assigned hotel(s)
Front Desk Agent Job Summary (Night Auditor)
The front desk agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The front desk agent is responsible for implementing and maintaining a high standard of customer service, to ensure guest satisfaction.
Front Desk Agent Duties and Responsibilities
Greet guests and complete the registration and check out processes
Demonstrate a thorough knowledge of hotel information
Use up-selling techniques to promote hotel services and facilities to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Be able to complete a bucket check, room rate verification report, and housekeeping report
Maintain and market promotions and guest programs
Follow all cash handling and credit policies
Collaborate with team members in all areas to provide an excellent customer experience and meet business needs
Maintain a tidy front desk and lobby area throughout your shift
Maintain safety and security of the hotel and follow key and lock procedures
Maintain confidentiality of guest information and pertinent hotel data
Maintain regular attendance in compliance with standards as required by scheduling, which will vary according to the needs of the hotel
Maintain professional standards of personal appearance and grooming while working
Comply at all times with standards and regulations to encourage safe and efficient hotel operations
Report any issues that require maintenance by making a maintenance repair ticket
Perform night audit no later than 1AM. Put night audit paperwork and the day’s paperwork together and file accordingly.
Perform other tasks as assigned by supervisor
This position is 100% onsite at the assigned hotel(s)
Front Desk Agent Requirements and Qualifications
High school diploma or GED certificate
Strong interpersonal, verbal, written, proven planning and organizing skills.
Excellent customer service skills
Bilingual English and Spanish preferred
Physical stamina for being on your feet throughout shifts
Meticulous attention to detail
Able to follow instructions
Time-management skills
Must be proficient with computer systems, personal computers, Hotel management software (for example, HotelKey) is essential.
Must be able to lift up to 15 pounds at times.