Study Abroad Advisor
Study Abroad Advisor
University of California Education Abroad Program
Summary of Job Details
This position with UCEAP, a University of California (UC) systemwide, international academic program, completes assignments applying acquired job skills, policies, and procedures to complete assignments, projects, and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action, with guidance from Program Specialists. Coordinates and provides advising and administrative support in operational aspects of the work performed by the UC study abroad program team. Applies professional student services concepts in providing a variety of student services to the student population served by the organization, and to faculty and management within that organization. Communicates program information to students throughout the application and pre-departure process; communications with students usually take place remotely (online and phone) rather than in person. Monitors and adheres to the workflow calendars to meet program-specific tasks and project deadlines. Provides backup support for the Program staff (Student Services Advisors 3 and 4) as requested. Plans and executes a range of administrative projects and procedures for the Global Program Team. As an integral member of the Global Programs Team, the Study Abroad Advisor understands and applies broad administrative rules, policies, and procedures; consults with experienced level staff and receives direction for more complex assignments, projects, tasks, and policy interpretations.
Required Qualifications
Bachelor's Degree in a related field or equivalent experience and/or training.
1-3 years of administrative support experience.
1-3 years of experience working with an information database (student or customer information system).
1 or more years of customer service experience; knowledge of advising techniques.
Strong organization skills and attention to detail.
Strong project management skills.
Effective written and verbal communication skills.
Skills in service orientation, organization, active listening, and critical thinking.
Multicultural competencies; ability to work with diverse populations.
Ability to work independently and as part of a team.
Ability to work under tight deadlines and prioritize assignments.
Excellent computer skills including advanced proficiency in Word, Excel, and PowerPoint, and demonstrated ability to quickly learn various software programs.
Knowledge of processes, policies, and regulations in higher education setting or similar complex organization.
Knowledge of university or similar complex organization processes, procedures, rules and regulations.
Special Conditions of Employment
UCEAP is located off campus (near UCSB). Full-time, in-office presence is required during the visa processing cycles, typically April-May and October-November; otherwise, a hybrid arrangement of a minimum of two days per week in the office. The University will not pay for or reimburse expenses prohibited by University policy, including travel expenses associated with commuting to the designated office. Approximately two annual trips, 1-4 days for Study Abroad fair travel (fall and/or spring) to UC campuses.
Satisfactory conviction history background check
UCSB is a Tobacco-Free environment.
Days/Hours: M-F, 8am - 5pm Pacific Time or similar schedule
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Application review begins 3/14/25
Apply online at https://jobs.ucsb.edu
Job #76640