Service Manager

Service Manager /Advisor/Writer

Tampa Bay- Xtreme Powersports

Full-time, Salary, Paid Vacation

Are you passionate about motorcycles Xtreme Powersports is the place to be!

Job Description:

Service Manager needed for the leading Powersports dealership in the Tampa Bay Area.

Xtreme Powersports has an opening for a leadership style Service Manager with prior experience. This applicant must have Powersports experience and a proven track record to run a service department at high volume, high quality levels while increasing customer retention.

Major Duties and Responsibilities:

Ability to work in a fast-paced environment and comfortable multi-tasking

Interact with customers both in-store and on the phone

Follow a structured process for warranty processing

Have working knowledge of metric motorcycles and Powersports

Be able to effectively manage open repair orders and follow through completion

Proactively follow up with current and previous customers

Maintain a high degree of customer satisfaction with the ability to handle customer complaints

Qualifications & Job Requirements:

Full time

Motorcycle endorsement a plus

Possess sound judgment and decision making ability

Key Areas:

CSI and customer retention

Repair Order Management and Follow up

Service drive efficiency and follow up