Dispatcher/ Customer Service Coordinator

Heating and A.C. Company in Northside area of San Antonio is looking for a Dispatcher/ Customer Service Coordinator. This person will be responsible for coordinating and maintaining activities of the service department and technicians. Must have excellent customer service, organizational, detailed, and multitask skills. Position requires a high level of correspondence with customers, technicians and supervisors. They must demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers, technicians, and supervisors. They will be a self-motivator, trustworthy and dependable.

DUTIES and RESPONSIBILITIES:

Arrive on time

Dispatch calls to technicians

Generate and Schedule Recommendations and Inspections

Schedule, Coordinate and Confirm all service calls

Update information on Existing and New customers for History, Warranties, Inspections,

Equipment and Recommendations

Answer phone by the 2nd ring

Ability to work regularly and dependably

Review the daily schedule every day for information sent in from technicians

Maintains customer satisfaction by investigating certain concerns, questions, and routing them

to the assigned staff and responding to special requests

Confirm at the end of the day and the beginning of customers are confirmed and job notes are correct

Make out bound calls to residential and commercial customers for inspections

REQUIRED:

High School Diploma

Skills in Outlook

JOB TYPE:

Full Time Monday through Friday 8am to 5pm

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