Office Manager

A Roofing Office Manager plays a key role in overseeing the administrative and operational functions of a roofing company. Their responsibilities typically include managing office staff, handling customer inquiries, coordinating scheduling, and ensuring efficient workflow. Below is a general job description for this role:

Roofing Office Manager Job Description

Job Summary:

The Roofing Office Manager is responsible for overseeing daily office operations, ensuring smooth coordination between customers, roofing crews, and management. This role involves administrative duties, customer service, scheduling, invoicing, and maintaining compliance with company policies.

Key Responsibilities:

Administrative & Office Management:

Supervise office staff and delegate tasks to maintain efficiency.

Oversee office procedures, including filing, data entry, and record-keeping.

Maintain accurate customer and job records in company databases or CRM software.

Ensure compliance with company policies and industry regulations.

Order office supplies and maintain office equipment.

Customer Service & Communication:

Serve as the first point of contact for customer inquiries via phone, email, and in-person.

Provide information on roofing services, estimates, and scheduling.

Handle customer complaints and work to resolve issues professionally.

Communicate with subcontractors, suppliers, and clients to coordinate projects.

Scheduling & Project Coordination:

Schedule roofing jobs, inspections, and crew assignments.

Coordinate with project managers and crews to ensure timely job completion.

Track project progress and update customers accordingly.

Arrange material deliveries and manage vendor relationships.

Financial & Billing Responsibilities:

Process invoices, payments, and payroll for office and field staff.

Manage accounts receivable and follow up on outstanding payments.

Assist with budgeting and financial reporting as needed.

Qualifications & Skills:

Proven experience as an office manager, preferably in the construction or roofing industry.

Strong organizational and multitasking skills.

Excellent verbal and written communication abilities.

Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.

Experience with QuickBooks or other accounting software is a plus.

Ability to handle high-pressure situations and problem-solve effectively.

Education & Experience:

High school diploma or equivalent required; associates or bachelors degree preferred.

2+ years of experience in office management, administration, or a related field.

Experience in the roofing or construction industry is highly desirable.

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