Tribute Pizza seeks General Manager

To apply, please submit your resume. Instead of a cover letter, please answer the following prompt.

Tell us about a specific instance of a very difficult task or project you have accomplished. What made it challenging? What would you do differently if you were to start it over today?

About Tribute Pizza

Welcome to Tribute Pizza. We’re a neighborhood pizza joint in North Park, San Diego. We’ve been named one of America’s best pizzerias, but what is most meaningful to us is serving our community. We buy from our neighbors (the North Park Farmers Market is located just a block away every Thursday); their local produce is represented in every category on our menu, and we only make food that makes us happy. Everything on the menu is from scratch, prepared with love, with intention, and without compromise. Simply put, we make the pizza that we want to eat, that we want to share, which is inspired by and shares the traits of many styles of pizza from around the world.

General Manager - Position Overview

We are looking for an experienced, passionate hospitality professional to join our senior leadership team. The General Manager will be a key leader responsible for the success of the total operation of the restaurant, to include strategic financial management, execution of exemplary dining experiences, and continuous training, development, and accountability of the team.

This key leadership position guides our team daily to strive for excellence and deliver on our unique service standards within the context of our core values:

We do what we say we're going to do.

We're in hospitality.

We don't compromise.

We strive to be better everyday.

How we do anything is how we do everything.

Reports to: Founder / CEO

Direct Reports: FOH Leads, Bar Leads, FOH Team Members

Responsibilities

Direct daily supervision of front of house employees, ensuring policies and processes are being followed and inspecting operational flow on a continuous basis.

Provides service leadership, ensuring the values and creative vision are realized in each and every guest experience

Responsible for the hiring, on-boarding and continuous training of employees.

With the culinary leadership team, ensure cohesive communication and operations between front of house and back of house teams.

Responsible for overseeing the entirety of service; ensuring the team provides consistent and excellent experiences, delegating assignments as needed.

As a member of the senior leadership team, create and/or improve operational systems, develop repeatable processes, and ensure their adoption through communication, training, and follow up.

Ensure guest satisfaction; interacting with guests and engaging in service leadership and/or recovery as issues arise.

Ensure all guests feel welcome and are given responsive, friendly and courteous service at all times.

Be the last FOH line of quality assurance, ensuring that all food and beverages are prepared and served to standards of recipe, presentation, and timing.

Proactively and strategically reach our company goals in sales, service, appearance while creating a positive, fun and productive working environment

Actively manage labor, adjusting schedules as necessary to meet business needs and financial targets.

Ensure compliance with DEH and ABC standards (among others), maintaining superior cleanliness and sanitation throughout the restaurant.

Identify potential safety hazards and initiate corrective action; ensuring the restaurant is safe for both employees and guests.

Lead meetings and trainings, covering a variety of operational and policy topics.

Perform other duties as assigned.

Requirements

A progressive track record of service industry experience with increasing responsibility; minimum one year AGM or GM leadership experience in a full-service (table service) restaurant required.

Experience with restaurant tech administration required, specific experience with Toast / 7Shifts / Resy a plus.

Proven leadership skills, high level communication skills, and must be able to manage, develop, and motivate a high performing staff.

Strong sense of organization and ability to multitask and work in a fast paced environment while effectively delegating tasks.

Must be proficient with computers, email communication, a variety of software including G-suite, and possess tech troubleshooting abilities.

Truly excellent written communication skills with the ability to drive projects forward in an often asynchronous manner.

Must be able to work a flexible schedule to include weekends and holidays

Must be able to lift / carry items up to 50 lbs. and push / pull items up to 75 lbs.

Must be able to walk/stand for extended periods of time, with frequent bending, twisting, squatting and reaching overhead.

Compensation & Benefits

Salary range: $90-110K DOE

PTO

401k

Medical/dental/vision insurance

Generous employee discount

We strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.