Customer Service Agent -

Join Our Team as a Customer Service Agent!

Are you a self-motivated individual who enjoys engaging with people? Join our dynamic team and become part of something exciting!

About Us:

Electro Freeze of New England is dedicated to delivering top-notch services to our valued clients. We pride ourselves on ensuring the smooth operation of businesses through our excellent refrigeration solutions. Our equipment is trusted by prominent chains such as Dairy Queen, Five Guys, Sonic, and numerous independently owned ice cream shops. Electro Freeze ice cream machines produce a delicious, creamy product loved by many.

Job Description:

As a Customer Service Agent, you will interact with ice cream stores seeking to order parts or schedule service for their ice cream equipment. You will play a crucial role in supporting our service team and coordinating Free Ice Cream Seminars with both the Service Team and customers.

Responsibilities:

Manage incoming calls

Handle invoicing for service and parts orders

Process payments

Arrange shipments

Process parts orders and service calls

Coordinate with the service team and colleagues

Manage any incoming duties

Desired Skills and Qualifications:

1-3 years of experience in a customer service role

Proficiency in QuickBooks Online, Microsoft Excel, Gmail, Word, etc.

A "can-do" attitude

Strong attention to detail

Excellent communication and interpersonal abilities

What We Offer:

A fun work environment with a great team

Opportunities for professional growth and skill development

Supportive and collaborative work atmosphere

Simple IRA plan with a 3% match

Ready to embark on a rewarding career? Contact us today at 800-922-2629 and ask for Hugh

Candidates must be able to lift 24 lbs with ease.