Sales Support Technician

The Sales Support Technician is responsible for accurately and efficiently processing customer orders. The incumbent’s role is focused on providing comprehensive support for the sales team and liaising with supply chain, product specialist, finance, and operations to manage customer orders from entry to fulfillment. Must display the ability to collaborate effectively with cross-functional teams to drive customer satisfaction. The ideal candidate will be detail-oriented with excellent organizational skills and the ability to handle multiple tasks simultaneously.Essential functions -Job duties to include but are not limited to:Timely and efficient entry of customer orders into SAP, ensuring correct product specifications, pricing, quantities, and delivery instructions.Work closely with the Sales Manager to confirm the accuracy of the PO/contract, delivery questionnaire, part numbers, and configurationManage new customer set-up and credit applications with finance and data governanceProcess and manage quotesVerify inventory availability and confirm plant allocationProvide status updates to the sales manager and the customer regarding potential delays, discrepancies, and issues.Consult with the Trade Compliance Office for basic requirements of licenses, compliance, and incotermsInform the Sales Manager and customer of manufacturing and delivery datesCommunicate with product specialists and production teams on new product launches and part number updatesRespond to customer inquiries and complaintsMaintain customer documentation and ensure sales order changes are consistently updatedGenerate and analyze open order and status reportsParticipate in training programs and webinars to stay updated on product knowledgeOther Sales duties as assigned