Customer Project Manager

The Customer Project Manager will provide world-class service by managing the delivery of TOMRA solutions, ensuring projects are on time, within budget, and to specification. The role requires leadership in addressing challenges, staying aligned with finances and milestones, and empowering the team to find solutions. Strong teamwork and collaboration with cross-functional teams are essential for success. The Project Manager will also be a clear communicator, presenting issues and solutions effectively to stakeholders. Ability to manage multiple projects while staying organized is key, from pre-sale to handover to after-sales.Primary Job FunctionsManage and control project scope, timeline, and resources to meet objectivesDefine project goals, assign roles and responsibilities to team members, and ensure alignment with project objectivesIdentify problem areas, initiate corrective actions, and monitor project schedules, making adjustments as neededTrack changes to project scope and negotiate change orders for customer-driven modificationsMaintain issues and punch lists for each project, ensuring all tasks are completed on timeAllocate resources appropriately and make decisions on the best course of action to meet project goalsMonitor progress, implement improvements, and adjust plans as necessary to keep the project on trackMotivate and guide the team to ensure tasks are completed on time and objectives are metIdentify critical paths, constraints, and risks, managing contingencies and mitigation strategiesProvide regular status reports on project milestones, deliverables, risks, and issues to leadershipLead project meetings, including kick-offs, risk assessments, and post-launch reviews, ensuring effective communicationAct as the primary liaison between the company and the customer, ensuring smooth project launch, execution, and closeoutPerform additional duties as requiredSafety, Quality and CompliancePromote a “Safety First” culture throughout the company, our customers, and our industryEnsure adherence to safety and quality across all facets of our operation and customer deliveryEnsure the team works within agreed operating models, and ensure all decisions are made within agreed authority limitsEnsure compliance with agreed policies, processes, procedures, controls and address quality and assurance outcomes as requiredObserve and comply with our code of conductIdentify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experienceOrganization Complete administrative tasks accurately and on time, supporting effective communication and providing constructive feedbackSupport the organization's vision, values, and culture, while performing any reasonable additional duties as neededApply project management knowledge to capture customer specifications and transfer them to production teamsLeverage experience in project management, field service, and customer support to meet customer needsUtilize strong interpersonal and communication skills to effectively interact with customers and stakeholders in EnglishDemonstrate excellent problem-solving abilities and work on diverse issues with a focus on customer satisfactionBuild and maintain effective relationships with customers, associates, and management, working both independently and in teamsManage shifting priorities and timelines through strong organizational and time management skillsCollaborate across departments and levels of the organization to elicit cooperation and ensure project success