FINANCE COMPANY CALL CENTER – Bilingual (English and Spanish)

FINANCE COMPANY CALL CENTER – COLLECTIONS / CREDIT-Bilingual (English and Spanish) a must

We are currently seeking new team member for Full Time opportunity.

In-bound / Out-bound Call Center position. Collections & Recovery Professionals with Customer Service phone skills.

Ability to communicate effectively with customers, subordinates, management, and Sales personnel. Excellent interpersonal communication skills are essential.

Responsibilities and Duties

Perform inbound/outbound collection calls

Utilize online database searches, skip tracing techniques, and available resources to locate delinquent debtors.

Maintain a consistent level of professionalism at all times with the debtor.

Negotiate payment terms

Thorough understanding of the Fair Debt Collection Practices Act is required.

Maintain working queue to establish audit standards

Excellent customer service skills and phone manner/etiquette

Possess excellent negotiation skills, including the tact required for securing payment, discussing customer’s finances, or negotiating appropriate resolutions.

Possess excellent interpersonal, written and oral communication skills

Possess ability to work in a team and multi-tasked environment

Good time management skills and ability to prioritize

Problem solving skills

Ability to be detail oriented

Qualifications and Skills

Bilingual (English and Spanish) a must

PC-related skills

Working knowledge of using AS-400 Collections Program.

Excel Work Sheets

Oracle JD Edwards E1

Benefits