Telephone/VoIP Field Engineer

VoIP & Traditional Telephony Systems Field Technician/Engineer:

We are an established telephone equipment company providing telephone equipment &

service for many small to medium sized businesses. We have a growing Hosted VoIP &

Unified Communications business line. We are looking for a qualified VoIP Field

Engineer.

Description:

VoIP Field Technician/Engineer – is responsible for the design, field installation,

operation, and maintenance of VoIP telephony systems, data communications,

legacy/hybrid digital PBX/Key systems, and peripheral equipment associated with these

systems. The successful candidate will be able to test, and troubleshoot a wide range of

transmission communications equipment & protocols including Ethernet, TCP/IP & other

networking protocols, T1 & PRI circuits, various internet provider circuits, customer

edge routers, CAT5/6 cable plants and T568A & T568B wiring. Typically duties include

troubleshooting, upgrading, and administering multiple vendor systems; maintaining

system applications and ensuring quality customer service. Back office duties include

providing support to a varied user community; updating daily logs with site-specific

information and composing clear and concise reports for system documentation. The

candidate is expected to perform his/her duties with minimum supervision, and

participate in overall customer focused meetings.

Qualifications:

Proficient in office computer applications: Excel, Word, PowerPoint, and Visio.

Perform job duties with general guidance and a thorough understanding of the job and the

department's expectations and goals.

Maintain flexibility by attempting alternate solutions to resolve issues, and seamlessly

adjusting to a dynamic, changing business environment.

Good organizational, project planning and logical troubleshooting skills.

Work flexible hours and support night or weekend work as necessary.

Knowledge of data communications including data network design, routers, switches,

hubs, Ethernet, TCP/IP, Wireshark/PCAPs, SIP, SBC.

Ability to work and communicate with a group of technical & non-technical people alike.