Vice President (VP), Medical Services

The Vice President (VP), Medical Services, provides scientific and strategic leadership and support for the Medical Services department and directly leads medical strategy for all marketing and medical communications activities to create world-class medical and scientific content. The VP, Medical Services also represents the department at all internal functions requiring expert input, represents the company at client meetings at which scientific expertise is needed for the planning or acquisition of future projects, and interacts with clients, faculty, clinical experts, and patients to lead strategic and scientific activities in support of marketing and medical communications initiatives. Through functional leadership, the VP, Medical Services ensures the professional development of Medical Services department personnel, including employee recruitment, mentorship, and retention. The VP, Medical Services also performs all duties and responsibilities of the Medical Director role, as needed (e.g., for assigned accounts).Job DutiesLeadershipContinually assess department workflow to efficiently allocate resources and roles and responsibilities, working with other members of management as appropriateAssess, improve, and implement processes, procedures, and systems to increase departmental efficiency and effectiveness and optimize qualityEnsure adherence to all internal processes and procedures with regard to workflow and development of deliverablesTake a proactive approach to problem-solving to assist in implementation and delivery of tactics according to predetermined timelines and budgetsPartner with Project Management to anticipate resourcing needs and establish a plan to ensure all upcoming work is appropriately resourced.Maintain up-to-date knowledge of industry developments as well as medical scientific information across relevant therapeutic areas, products, and competitors through monitoring of relevant literature and news feeds; communicate to the internal client teams and potentially external client teamsEnsure the professional development and training of Medical Services department personnel, including employee recruitment, mentorship, and retentionWork with internal team members to ensure they are striving toward meeting company goals and objectives and adhering to corporate valuesMedical ServicesLead medical contributions and communications related to client and product content development across all clients and new business initiativesConceptualize innovative initiatives to support promotional and product strategy while maintaining scientific integrityTake responsibility for tactical communication activities for all assigned therapeutic areas and productsOversee and directly develop clinical content, including hands-on writing and annotation of content, for print and digital advertising campaigns, disease state and branded presentations, advisory boards, speaker programs, webcasts, videos, websites, and other multimedia initiativesEffectively communicate complex medical and scientific concepts in a clear, engaging, audience-appropriate mannerEnsure scientific integrity, accuracy, and clinical relevance of all materialsSupport projects toward development across multiple brandsReview, analyze, and interpret current product literature and leverage information to support promotional claims Interpret and apply clinical data; use clinical expertise to benchmark client versus competitor productsAssume final responsibility for content of assigned projects, including relevance, technical accuracy, audience appropriateness, storytelling, and strategyPresent and appropriately defend content and strategy to client review committees for approval and apply resulting comments while maintaining the integrity and purpose of the materialGenerate strategically sound project ideas and maintain a proactive approach on initiatives for existing and prospective clientsDirect and support internal and external Medical Directors and Medical Writers on assigned projectsWork in conjunction with Account Services and Project Management to develop logical and attainable timelines for project completionAttend professional meetings and congresses to remain abreast of the most up-to-date therapeutic area and competitive landscape informationAttend and facilitate advisory board meetings with clinical experts; note, synthesize, and interpret discussions for conversion into actionable strategy and tacticsWork with Account Services in conducting healthcare professional and patient interviews as part of market research and augment dialogue by delving into medical issues to more clearly define attitudes and behaviorsInternal and External RelationshipsWork with and support Medical Strategy to represent Synchrony at internal functions requiring expert input and support strategy and scientific/medical components of annual planning and new-business development initiativesWork with and support Creative Strategy to develop and support medical education events and activities (e.g., educational webinars, symposia, videos)Be a positive force for enhancing the work culture, consensus-building, and internal communicationsBuild effective working relationships with internal team members across functional departmentsFoster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needsEstablish, foster, enrich, and maintain strong relationships with clients and clinical experts; inspire client confidenceCollaborate with senior management and internal and external personnel from all disciplines regarding communication strategies for new business opportunities and existing workCommunicate and collaborate with clinical experts on programs to meet strategic objectives through relationship building, advocacy development, and use of scientific expertiseBusiness DevelopmentSupport new business teams to ensure data are medically sound and teams are well informed about all medical aspects of the productSupport the development of new business presentations by analyzing and synthesizing literature, pharmacologic attributes, clinical data, product profile and strategy, and market research into strategic applicationRepresent Synchrony at capabilities presentations and other new business–related meetings as a full-time, permanent resource that has had extensive medical training and clinical expertise relevant to domestic and international marketsWork with Account Services to conduct healthcare professional and patient interviews as part of qualitative research for new-business presentations and augment dialogue by delving into medical issues to more clearly define attitudes and behaviorsIdentify and recommend potential faculty and participants for medical meetings/presentations, speaker participation, and advisory roles based on strategic direction and therapeutic expertiseKey Competencies High level of integrity, ethics, confidentiality, and accountabilitySound strategic and analytical thinking, planning, prioritization, and execution skillsWell-developed professional communication skills, including written and interpersonalExceptional organizational skills with adeptness at multitaskingAbility to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goalsFlexibility and adaptability to change; ability to work under time constraints Effective attention to detail and high degree of scientific and medical accuracyEffective cross-functional leadership skillsAbility to oversee and manage priorities and workflow to ensure high-quality project execution according to project timelines and budgetsAbility to provide direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibilityWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skillsAbility to manage outcomes to win-win resolutionAbility to identify key issues and to creatively and strategically overcome challenges or obstaclesAbility to interact effectively in a team environmentProficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook)Strong presentation and persuasion skillso Develops a clear point of view and tell a meaningful storyo Demonstrates effectiveness in a variety of settings and group sizes with clients, peers, subordinates, and managemento Confidently expresses both data/facts and more controversial topicso Commands attention and can manage group dynamics