Front Office Manager

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest. Primary ResponsibilitiesConfidence in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success stories through creative solutionsRecruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performanceAdhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staffExhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and dataClosely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives