Website & Media Manager

We are seeking an on-site website & media manager to oversee our website, product photography, digital marketing, order fulfillment, and customer service role. This job requires expertise in Shopify website building and management, jewelry product photography, email marketing, and customer service experience. We offer a competitive salary that reflects your skills and experience.

Key Responsibilities:

Shopify Website Management:

Design, build, and maintain a visually appealing, high-converting Shopify store.

Upload, optimize, and organize products, collections, and landing pages.

Implement Shopify apps and integrations to enhance user experience and functionality.

Monitor site performance, troubleshoot issues, and ensure mobile responsiveness.

Optimize SEO for products and collections to drive organic traffic.

Manage integrations for Lightspeed POS, Mortar, Shopify, Klaviyo, Klarna, and Instagram.

Jewelry Product Photography & Content Creation:

Capture high-quality, detailed product photography showcasing fine jewelry.

Edit images for consistency, clarity, and brand aesthetic using Photoshop/Lightroom. Color correction, provide multiple sizing formats, and editing photos.

Create compelling lifestyle and e-commerce images to enhance product storytelling.

Manage photography workflow, from staging to final editing and upload.

Maintain an organized media library for website and marketing use.

Email Marketing & Digital Campaigns:

Develop and execute Klaviyo email marketing campaigns to engage customers and drive sales.

Segment email lists, maintain automated flows, and analyze performance metrics.

Design visually appealing email templates that align with brand aesthetics. Insert dynamic discounts.

Collaborate on promotional strategies, seasonal campaigns, and product launches.

Use data analytics to optimize open rates, conversions, and customer retention.

Order Fulfillment & Customer Service:

Process and manage order fulfillment to ensure accurate and timely shipping.

Coordinate with customers and shipping carriers to track deliveries.

Handle customer inquiries, returns, and exchanges via email and chat in a professional, friendly manner.

Maintain a strong understanding of product details to provide accurate information and recommendations.

Monitor customer feedback and work to enhance the overall shopping experience.

Media & Digital Marketing:

Develop and schedule visually engaging content for social media and email campaigns.

Create digital and print marketing materials, including promotional banners, graphics, product videos, postcards, billboards, and advertisements, while ensuring brand consistency across all channels.

Analyze website and marketing performance metrics to optimize conversion rates.

Required Skills & Qualifications:

Proficiency in Shopify (theme customization, product uploads, order management, app integration). Have built a minimum of 2 websites (shopify preferred).

Photography expertise (Nikon camera operation, Iphone photography/videography, lighting, composition, and post-production).

Jewelry product photography (photograph all types of jewelry with different materials and finishes).

Advanced photo editing skills (Adobe Photoshop, Lightroom, or similar).

Email marketing experience (Klaviyo)

Understanding of e-commerce UX/UI best practices for desktop and mobile functionality.

SEO knowledge for optimizing product pages and website content.

Experience with social media & digital marketing tools (Meta Ads, Instagram, Facebook, Canva, Pinterest, Google Analytics).

Order fulfillment & customer service experience in an e-commerce setting.

Basic coding knowledge (HTML, CSS, Liquid) is a plus.

Strong organizational and project management skills to manage multiple tasks efficiently.

Preferred Experience:

Prior experience managing a Shopify jewelry or fashion store.

Portfolio demonstrating product photography and e-commerce work.

Understanding of luxury branding and high-end retail marketing strategies.

Knowledge and understanding of the jewelry industry and familiarity with specific artists.

Why You'll Love Being at Silverado!

Exciting Pay Structure: Competitive pay that rewards your experience!

Health Coverage: Comprehensive coverage to keep you protected!

Retirement Plan: Build your future with employer contributions!

Employee Discounts: Enjoy generous discounts on our stunning jewelry!

Paid Parking: Convenient downtown parking is on us!

Paid Vacation: Recharge with well-deserved paid vacation days!

Successful applicants will possess the following skills and attributes:

Customer service and/or retail sales experience.

Positive, caring attitude.

Love for people and building relationships.

Passion for jewelry, fashion, or related fields.

Follow the application submission process outlined above.

For further information about this career opportunity please ask for Heather or Shayna.

We are only receiving applications by email or in person. Resume must include a cover letter, portfolio and references.

1001 NW Wall St. Ste 101

Bend, OR 97703

No Phone calls please.

https://silveradogallery.com/pages/careers