Assistant Manger Trainee
RI Battery Exchange Inc is a family-owned and operated Battery Sales & Installation Service Station located in Providence, RI. We have proudly served the community for nearly 60 years. Established with a commitment to quality and customer satisfaction, we have built a reputation as a trusted provider of a variety of battery solutions. Our longevity in the industry is a testament to our dedication to excellence and the strong relationships we've formed with our customers over the decades. We take pride in offering personalized service, expert advice, and reliable products, ensuring that every customer leaves our store with a smile and a fully charged battery.
RI Battery Exchange, Inc currently has an open position For an Automotive Battery Installer & Sales Service Associate. We are looking for an individual who can and will continue to grow with us and have an open-minded customer-focused attitude. Applicants must have basic auto mechanical knowledge and experience. We will provide all tools necessary for the position.
Who we decide to hire will be a dedicated and versatile individual best suited for a hybrid position that combines customer service, battery installation, and point-of-sale (POS) transaction operations (cashing out customers) to harmonize with our company’s mission to provide Trusted Power Guaranteed.
Store Hours: 8:00am -4:30pm (Mon – Fri) Saturday hours (half day)
Full Time or Part Time Position Available
Position Overview:
As an Automotive Battery Installer, you will be an integral part of our team, contributing to the daily operations of our retail battery sales and service station. This position is ideal for candidates with a basic auto mechanical knowledge and experience who are eager to provide excellent customer service and ensure the smooth installation and maintenance of batteries. You will be responsible for testing, installing, and maintaining car batteries, while also assisting customers with their inquiries and transactions. This hybrid role requires a dedicated individual who can seamlessly blend technical expertise with outstanding interpersonal skills, ensuring customer satisfaction and contributing to the overall success of our store. The ideal candidate will have a strong commitment to providing an excellent customer experience while efficiently completing technical and diagnostic tasks. Candidates must demonstrate a high-quality honest work ethic, a strong attention to detail, neat appearance, friendly demeanor and a willingness to evolve with the company as part of a team.
Position Overview
Our assistant manager position in the company plays a vital role in ensuring the smooth operation of the store and service center. They support the General Manager in various aspects, including customer service, inventory management, sales, and staff supervision.
Key Duties and Responsibilities
Customer Service
Provide exemplary customer service and resolve any issues or complaints promptly.
Assist customers in selecting automotive products and services that best meet their needs.
Ensure that the customer experience is positive and exceeds expectations.
Sales and Marketing
Support the General Manager in developing and implementing sales strategies to meet sales targets.
Monitor sales performance and provide feedback to the team.
Assist in organizing promotional events and marketing activities to boost sales.
Inventory Management
Oversee the ordering, receiving, and stocking of automotive products.
Ensure that inventory levels are sufficient to meet customer demand without overstocking.
Conduct regular inventory audits to maintain accurate records.
Staff Supervision
Assist in recruiting, training, and mentoring new employees.
Provide guidance and support to staff to ensure a high level of performance.
Schedule shifts and manage staff attendance to ensure adequate coverage at all times.
Operations Management
Ensure the store is clean, organized, and well-maintained.
Implement and enforce store policies and procedures to ensure operational efficiency.
Conduct regular safety checks and ensure compliance with health and safety regulations.
Financial Management
Assist in managing the store's budget and controlling expenses.
Monitor cash handling procedures and ensure accuracy in financial transactions.
Prepare financial reports and analyze data to identify trends and areas for improvement.
Customer Relations
Build and maintain strong relationships with key customers and suppliers.
Address and resolve any customer concerns or complaints in a timely manner.
Foster a customer-focused culture within the store to enhance customer loyalty.
Professional Development
Stay updated with industry trends and product knowledge.
Attend training sessions and workshops to enhance skills and knowledge.
Encourage staff to pursue professional development opportunities.
Additional Key Responsibilities:
Testing: Test old and new batteries to determine their condition and performance
Installation: Efficiently install car batteries in various vehicle types, ensuring proper fit and connection with precision and attention to safety.
Maintenance: Perform routine maintenance and inspection of batteries to ensure optimal performance & provide expert advice on battery maintenance and related services. Maintain a clean and organized work environment in the garage area and the retail store.
Safety: Follow all safety protocols and procedures to ensure a safe working environment for both staff and customers.
Inventory Management & Control: Assist in deliveries and manage battery inventory, restocking shelves, and maintaining accurate inventory records.
Customer Service: Greet and assist customers, providing exceptional customer service and ensuring a welcoming and informative experience.
Sales: handle over the phone or in person customer inquiries to diagnose and resolve issues promptly and professionally.
Operate POS system to process transactions accurately and efficiently and work closely with the sales team.
Aptitude in using various tools and equipment.
Qualifications
High school diploma or equivalent / additional education preferred.
Previous experience in automotive sales & repair or battery installation is preferred.
Strong technical skills and mechanical aptitude.
Excellent communication and interpersonal skills.
Must have the ability to operate in a fast-paced environment and handle a variety of tasks (waiting on customers, answering phone calls and cashing out customers).
Must be curious by nature and willing to learn to ask specific problem solving questions.
Valid driver’s license, and a clean driving record are required.
Reliable transportation, with current Insurance policy in force on the vehicle.
Physical Requirements
Frequently moves heavy batteries (up to 50 lbs) daily.
Will need to move frequently about inside the store and in the garage to complete installations and sell our products.
Working in various weather conditions in an open garage area.
This position requires the candidate to ascend/descend stairs to provide service to our customers.
Must be able to exchange accurate information over a land line phone and in person with customers.
Benefits
Competitive salary.
Health, dental, and vision insurance are available.
Paid time off (PTO Bank) after 90 days of employment
Employee discounts on products and services.
Opportunities for professional development and career advancement.
Conclusion
The assistant manager in our company is essential in supporting the Owner & General manager and ensuring the store's success. By effectively managing various operational aspects, they contribute to a positive customer experience, increased sales, and a motivated team.
How to Apply
Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and qualifications. We look forward to welcoming a new member to our team who is passionate about providing excellent customer service and expertise in battery sales & installation.
Join us and be a part of a team that values quality, safety, and customer satisfaction!