Front Desk Clerk

Job Summary

We are seeking a dedicated and skilled Front Desk Person to join our team. The ideal candidate will be responsible for managing front desk area, including guest check in/out process, maintaining data on in-house guest and answering guest calls.

Duties/Responsibilities:

Ensure front desk operations are carried out within the systems and procedures required by specific standards.

Knowledge of fire alarm system and evacuation procedures.

Mindful of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.

Must have good knowledge of surrounding area.

Must be responsible for security of guests, fellow employees, and hotel assets.

Must perform any other required duties as requested by Supervisor to aid in better operation of the hotel, and service to the guests.

Keep confidential the business functions of the company including, but not limited to, top accounts, financial status, customer/guest information, employee issues, etc.

Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests.

Works with other staff to ensure awareness and compliance to all safety and security policies and procedures.

Accurately counts and accounts for cash banks prior to and at the end of each shift.

Immediately report any guest issues to the Manager on Duty.

Required Skills/Abilities:

Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.

Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.

Excellent communication skills. Ability to convey information and ideas through writing, telephone and personal meeting situations; engaging the audience and helping them understand and retain the message.

Must poses a passion to serve.

Skilled at establishing effective relationships with customers and internal partners; requires effective reading, writing and oral comprehension.

Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Must have a valid driver’s license and dependable transportation available.

Must have an outgoing personality, be well organized, and detail oriented.

Must be able to work a flexible schedule to include evenings, nights, weekends, and some holidays.

Must have a good work ethic, be honest and work well with others.

Must have good cash handling skills, able to make change, manage cash drawer.

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Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Schedule:

8 hour shift

5 Days a week

Every other weekend off