Lead MSR

POSITION PURPOSEThe Back-Up Lead MSR is responsible for assisting the Lead MSR in scheduling, training, and directing the work flows and assignments of the branch MSR team. The Back-Up Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. Knowledge and practice of Corporate Values is required and subject to validation. The Back-Up Lead MSR takes over the duties of the Lead MSR in their absence.ESSENTIAL FUNCTIONS AND BASIC DUTIES

Provide written input and assist in the delivery of performance evaluations to employees in the branch team, be proficient in all SOPs relating to all responsibilities of a Back-up Lead MSR, schedule work assignments in a fair and consistent manner following approved work policies, and provide direction regarding member service expectations.

Responsible for management of cash in the vault, ATM, and daily cash balancing. This requires detailed knowledge of the core delivery system, policies and proceduresoutlined in our cash SOPs.

Vault access and control is the responsibility of the Back-Up Lead MSR.

Ordering cash from the Federal Reserve and validating ordered and received cash will be performed on an as need basis.

On a periodic basis the Back-Up Lead MSR will participate in audit cash counts at other branch locations.

Participate in the documentation and review of SOPs regarding processes under their responsibility.

Periodic special assignments will arise that the Back-Up Lead MSR will undertake or flex schedules of others to provide resources for projects.

Subject Matter Expert in all processes relating to SOPs, core system functionality, MCFCU policies procedures, and appropriate regulations and laws relating to financial institutions.

Perform any other duties as assigned by supervisor.

QUALIFICATIONSEDUCATION/CERTIFICATION:

High school diploma or equivalent GED. Associates degree preferred but not required.

REQUIRED KNOWLEDGE:

Working knowledge of data processing procedures and personal computer applications

2 3 years prior MSR experience

Prior leadership experience preferred

EXPERIENCE REQUIRED:

2 or more years of financial institution experience or a strong knowledge of credit union products and services

SKILLS/ABILITIES:

Excellent leadership and management skills

Excellent written and verbal communication skills

Excellent organizational, analytical and problem-solving abilities

Able to coordinate, manage and direct others

Dedicated work ethic with personal and professional integrity

Ability to undertake and complete multiple tasks, meeting deadlines

Strong desire to improve the lives and financial wellbeing of our diverse membership

Commitment to the credit union philosophy