Export Account Specialist

Apply today and call (716) 630-7008 for more information! Coordination of any order / customer requirements with internal departments. Assist in determining correct product classifications. Preparation of export documentation according to final shipping destination requirements. Daily entry of international orders and processing orders by reviewing products, pricing, shipping, etc. Interact with freight forwarding / logistics partners to obtain competitive quotes and assure on time delivery. Process customer account corrections, returns, credits and debits as needed. Daily review of backorders and allocation of product as it becomes available. Assist in customer requests / technical questions by routing to appropriate departments to allow for timely customer response including customer complaints. Assist in maintaining international agreements. Prepare and submit documentation needed for international company vehicle travel. Maintain international file system and database by scanning customer profiles / customer communication, relating shipping documents directly to customer accounts or in designated files. Maintain working knowledge of all relevant ERP SAP processes. Assist with projects as deemed necessary by the department Manager. At least 5 years of export experience Knowledge and understanding of exporting concepts, international trade and regulations, tariff determination Demonstrate global awareness while adhering to established Export Compliance Program and Country Specific Regulatory Requirements Additional language skills are a plus Must be a strong, independent communicator skilled in the use of all Microsoft Office Applications Understand and effectively prioritize daily workload, have excellent negotiation skills, and resourceful with sense of urgency to resolve issues in a timely matter. ERP SAP experience Notary preferred or willingness to obtain certification Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job Manual dexterity needed for alpha/numerical computer input Ability to perform filing duties, bend and lift 10-20 lbs. Upon offer of potential employment, please note various pre-employment screens will be conducted (i.e. background and drug screen, employment and education verification)