Tax Payment Services Team Lead

Reference #: 2266

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.We Have

An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility

A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%

A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development

A comprehensive benefits package, including a 401K match

Hybrid work environment

An excellent career opportunity is currently available for a Team Lead, Tax Payment Services local to the Aires Pittsburgh, PA office.

This exciting opportunity is in a high growth environment where you will utilize your experience to oversee the processing of customer tax payments to ensure accuracy and compliance.Position Responsibilities:

Oversees the comprehensive customer tax payment process.

Completes regular audits of processed tax payments to ensure timely release and accurate customer billing.

Supports cross-functional collaboration, acts as a first point of contact for escalations, and works with the team to resolve complex tax payment issues.

Directly processes special tax payments in collaboration with third-party vendors. Coordinates payment for vendor fees related to tax payment processing.

Researches country specific requirements based on client needs.

Manages the vetting and setting up of new partners as needed.

Prepares and reviews periodic reporting to proactively identify and address areas of concern. Provides reporting to senior leadership in critical areas.

Oversees the billing of customer tax payment processing fees and ensures accuracy of fees billed in alignment with customer contract.

Supports the implementation of tax payment services in collaboration with the Client Financial Services team.

Compiles RFP responses and addresses internal inquiries regarding tax payments.

Develops new processes and solutions that meet customer/agency requirements and ensure accuracy.Required Qualifications:

GED/High School Diploma required; Associate's or Bachelor's degree preferred

2-3 years of experience in an accounting related role

2-3 years of audit experience

2-3 years of customer service experienceAdditional Qualifications:

Excellent customer service and administrative skills

Computer literacy with MS Office products, and ability to grasp proprietary software

Demonstrated ability to manage multiple competing tasks

Ability to follow policies and procedures

Can-do attitude

Genuine desire to help others

Team oriented mindset, with a strong sense of care and urgency

Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.EOE AA M/F/Vet/Disability