Vacation Home Coordinator/Property manager Part time in La Jolla

Please only apply if you live in the Pacific Beach/La Jolla area or within a 10 minute drive.

We are looking for a Vacation Rental Coordinator to help with managing the day to day operational aspects of the business, and resolving issues on a timely basis. This is a perfect role for a well-organized problem solver and great communicator, with demonstrated initiative who is good at wearing multiple hats.

This is a service job and you will be dealing directly with guests.

What you'll do:

Become intimately familiar with 5 luxury short term rental properties

Manage the housekeeping schedules, duties and staff to ensure all properties are cleaned properly and welcome gifts left before check in.

Order and keep up inventory and essentials in all properties as necessary

Oversee all necessary maintenance and coordinate with necessary maintenance staff

Handle inquires and bookings through Airbnb and VRBO

Customer support via phone and email, ranging from check in times to WiFi connectivity and any issues during the stay.

Able to communicate effectively with guests, providing specific property details (pool location, parking spot, etc.)

Resolve customer complaints and answer guest inquiries regarding rental services, events, directions, local attractions, etc. in a friendly, professional manner.

Ability to attend to upset guests or neighbors

Must be able to multi-task and effectively prioritize

Excellent phone etiquette and communication skills

Good command of language and grammar - bonus points if you can also speak Spanish (bilingual and multilingual)

Excellent phone etiquette and communication skills

Must be self-starter, self-motivated and able to work independently

REQUIRED own transportation to deliver supplies as needed and do walk throughs and check cleanings before check ins.

Limited bookkeeping

Perform miscellaneous job-related duties as assigned

Walk through before each check in, sweep, pick up leaves, dust off/clean exterior furniture, ping pong table etc to create perfect moment when the guests walk in.

Turn music on and be available for in person walk throughs if necessary.

Refill propane tanks for BBQ and outdoor firepit.

Customer support via phone and email, ranging from check in times to WiFi connectivity and any issues during the stay.

Able to communicate effectively with guests, providing specific property details (pool location, parking spot, etc.)

Resolve customer complaints and answer guest inquiries regarding rental services, directions, local attractions, etc. in a friendly, professional manner.

Be willing to clean any of the homes in an emergency if a problem arises.

Will be doing quarterly reports for each rental to turn into City

What you'll bring:

Work experience in a customer service and/or property management role preferred

Experience in the vacation rental space is a plus

Must be experienced and savvy with all forms of technology

Problem solving and a customer service focused mentality are a must

Must be willing to be on call

Must be able to travel to properties as needed

People person who is comfortable meeting and greeting guests and checking them into properties

Able to multitask on cellphone, computer and more

Ability to work a flexible schedule including evenings and weekends