Patient Relations Assistant/UKHC

University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitlePatient Relations Assistant/UKHCRequisition NumberRE49745Working TitlePatient Relations Assistant - UKHC Turfland Family & Community Medicine ClinicDepartment NameM6500: AMB - Family & Community Medicine Work LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3.5 yrsRequired License/Registration/CertificationNonePhysical RequirementsThe physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.ShiftMonday - Friday, Day Shift; 4x 10-hour shifts (40 hrs/wk)Job SummaryThis position is located off-campus in Lexington, KY at UKHC Turfland.The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone.This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.Skills / Knowledge / AbilitiesThe ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.Does this position have supervisory responsibilities? NoPreferred Education/ExperiencePrevious experience in healthcare, customer service, and/or administrative clerical roles.Deadline to Apply04/02/2025Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.Posting Specific QuestionsRequired fields are indicated with an asterisk (). How many years of paid work experience do you have in customer service? NoneSome, but less than 1 yearMore than 1 year, up through 3 yearsMore than 3 years up through 5 yearsMore than 5 years How many years of paid work experience do you have in patient registration? NoneMore than 0, up through 1 yearMore than 1 year, up through 3 yearsMore than 3 years up through 5 yearsMore than 5 years Where did you first see this position advertised other than on UK's online employment system? InsideHigherEd.comHigherEdJobs.comDiverseeducation.com (Diverse Issues in Higher Education) HERCjobs.org (Higher Education Recruitment Consortium)InsightIntoDiversity.comLatinosinhighered.comHospitalCareers.comIndeed.comLinkedIn.comInstitute for Diversity in Health ManagementA Colleague, Friend and/or Family Member None of the AboveApplicant DocumentsRequired DocumentsResumeOptional DocumentsCover LetterEqual employment opportunity, including veterans and individuals with disabilitiesApply Here: https://www.click2apply.net/6yZgR2TYbGQ7nsYLxfooOVPI266510625