Chase Travel CxLoyalty Accounts Receivable (AR) Team Lead

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Chase Travel cxLoyalty team to provide assistance with client account management, internal fulfillment resources, supplier relations and vendor management.As a Team Lead in the Chase Travel cxLoyalty Accounts Receivable team, you will have the opportunity to lead a dynamic team, drive process improvements and play a key role in optimizing the company's financial operations. This position empowers you to take ownership of invoicing, reconciliation, open receivable aging and servicing while mentoring and developing a high -performing team. You will collaborate with cross functional departments to enhance efficiency, resolve customer payment issues and implement best practices that support business growth. With a focus on continuous improvement, this role offers the chance to refine your leadership skills and contribute to strategic financial initiatives. If you are passionate about accounting operations and ready to make an impact, this is an exciting opportunity to take your career to the next level.Job Responsibilities

Supervise accounts receivable (AR) specialists and clerks, ensuring effective oversight and guidance in daily operations.

Mentor team members by providing ongoing support and training to enhance their skills and performance.

Develop and implement training programs tailored to the needs of AR specialists and clerks.

Assign tasks and responsibilities to team members, ensuring fair distribution of workload and adherence to deadlines.

Monitor team performance and productivity, making adjustments to task assignments as necessary.

Conduct regular performance reviews, offering constructive feedback to encourage professional growth and development.

Set clear performance goals and expectations for team members, aligning them with departmental objectives.

Monitor AR aging reports and performance metrics to identify areas for improvement and ensure targets are consistently met.

Collaborate with departments such as Help Desk Operations, IT, Finance, and Billing to streamline processes and resolve issues impacting AR management.

Implement best practices and process improvements to enhance the efficiency and accuracy of AR operations.

Serve as a point of contact for escalated customer inquiries, disputes, and payment arrangements, ensuring prompt and professional resolution.

Required qualifications, capabilities, and skills

Bachelor's degree in accounting, Finance, Business Administration, or related field.

Proven experience in accounts receivable management or related financial roles, with at least 3+ years in a supervisory capacity.

Extensive knowledge of AR processes, billing systems, and collections practices.

Strong leadership and team management skills, with the ability to motivate and empower team members to achieve goals.

Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.

Analytical mindset with the ability to interpret financial data, identify trends, and make data-driven decisions.

Proficiency in accounting software and Microsoft Excel.

Additional InformationThe AR Team Lead will primarily work in an office setting, overseeing a team of AR specialists. Occasional communication with senior management, HD Operations and other departments may be required. The position may involve occasional overtime or flexibility in working hours to meet deadlines or address urgent issues.Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.We are unable to provide relocation assistance for this role at this time.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans