02 Nov
Billing Team Leader
South Carolina, Sandton 00000 Sandton USA

Job Description

The Gap Billing Team Leader manages the end-to-end billing process and their billing operational team. They are responsible for the accurate member maintenance as well as the reconciliation and maintenance all Debtor accounts. The need to attend to and resolve all internal and external billing queries. The Gap Billing Team Leader has the responsibility of ensuring that their team carries out their responsibilities, while keeping the team motivated and efficient.


Maintenance of Policy Holders, Clients and Intermediaries

Profile and policy management

Maintenance of all stakeholder details

Manage Off boarding of Clients and associated stakeholders

Manage suspensions, resignations and terminations

Manage Billing Processes and Queries

Process and procedure effectiveness

Resolve billing issues and queries timeously, ensuring appropriate corrective action

Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution

Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations

Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations

Ensure that workflow continues without interruption

Prepare and Manage Billing Runs

Prepare, schedule and control bill runs and cycle sizes / migrations

Contribute towards continuous improvement and innovation at process and procedure level

Manage Billing Reconciliations

Manage Debt Outstanding

Manage Intermediary Commissions

Manage Premium Bordereaux

People and Team Management

People and team management

Ensuring participative leadership and strong communication within the team

Collaboration with all business areas

Coaching and peer to peer learning

Reporting and Information Management

Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.

Client and Perception Management

Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards

Liaise with Client Relationship Managers regarding progress and updates

Ensure process is complete by Billing Cycle cut off times

Respond to queries regarding the membership process with both internal and external stakeholder

Best Practise and Continuous Improvement

Identifying opportunities by evaluating current business trends, best practise research and principles.

Working closely with all business units to enhance and promote positive feedback loops and improvements.

Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.

Collaboration and Communication

Improve and drive cross-functional team collaboration through accurate and focused forms of communication



Accuracy and attention to detail

Operate with integrity (high ethics)

Customer centricity

Ability to take initiative and work both in isolation and be a team player


2+ years’ experience in a billing and debt management business area

Credit control and Billing experience

Reconciliation experience


Leadership experience

Healthcare Industry Knowledge

Membership management experience





Finance Related Qualification



Computer literate, Microsoft Access


Advanced Excel Skills

Additional Information

  • Accountability
  • Action orientated
  • Collaborative
  • Communication
  • Business writing skills
  • Manage complexity
  • Problem solving skills
  • Decision thinking
  • Encourages engagement
  • Resilient and adaptive
  • Resourceful
  • Demonstrates self-awareness
  • Purpose driven
  • Significance and values orientated

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