Reverse Vending Bulk Depot Team Lead
About the role:Our Bulk Collection Depot located in Brookvale is one ‘jewel in the crown’ in our range of collection solutions for New South Wales.Our depots are thriving, busy and are well loved by the communities they serve and those that work there. Our staff take great pride in ensuring our depots are accessible, clean, and that they are providing friendly customer service to whoever comes through our doors.As our Depot Team Lead, you will lead a team of Depot Attendants to deliver day-to-day operations and an exceptional TOMRA customer experience whilst providing hands-on support with a focus on uptime, building volume and communication.This role requires the successful candidate to work 5 days per week including weekends. Background checks include a federal police check and pre-employment medical including drug and alcohol screening. Duties will include but are not limited to the following:Educate customers on key depot information, container eligibility and the Return and Earn appResolve customer complaints, mediate employee relation matters and escalate to the RVBD ManagerOversee depot operations to maximise operational up time and processing volumesEnsure regular cleaning and maintenance on reverse vending machines (RVM’s) and sorting equipment is completed in accordance with depot maintenance schedules maximising TOMRA’s equipment up timeManage and assist with troubleshooting RVM faults and sorting equipment issues with the assistance of the TOMRA Technical TeamAssist with volume building activitiesMentor, train, and support Depot Attendants, ensuring all staff are properly inducted and trained for their roles.Organise workflow and monitor productivity and behavior providing fair and constructive feedback to Depot Operators where requiredPrevent and minimise material loss and report fraudulent behavior directly to the ManagerMonitor and maintain stock levelsManage the time and attendance of all staffEnsure and encourage 100% compliance with all WHSE requirements including TOMRA SAFE Standards and GuidelinesEmbody TOMRA’s core values of Responsibility, Passion, and Innovation through your daily actions, while adhering to all company policies and procedures.