Technical Customer Service Representatives (will train)

Technical Customer Service Representatives (will train!)

Hauppauge, NY (this is a fully onsite position)

$19.00/hr

Mon-Fri 9am-5:30pm

Temporary to hire

This role provides product and order support to consumers via phone, email, and live chat, including:

Handling inbound consumer calls, emails, and chat inquiries with professionalism and care

Assisting customers with product information, troubleshooting, and order processing

Maintaining accurate records of customer interactions using Zendesk

Collaborate with team members and other departments to ensure efficient service

Support ad hoc tasks and cross-training opportunities across other product lines as needed

Qualifications:

Strong communication and problem-solving skills

Tech-savvy or ability to grasp technical concepts

Positive attitude and team-oriented mindset

Basic computer proficiency (email, basic Microsoft office, order entry)

Positive attitude and team-oriented mindset

Previous customer service experience preferred, but not required

Experience with Zendesk or similar CRM platforms is a plus

Bilingual in English and Spanish is a strong plus

Positions start Mon, Jan 5th