Technology Support Specialist I

Technology Support Specialist IAbout This PositionWe’re seeking an On-Site Technical Support Technician to help keep daily IT operations running smoothly and ensure employees can rely on their technology. In this role, you’ll support a variety of audio-visual tools, troubleshoot devices, assist with events, and provide excellent customer service across your assigned location. You’ll also contribute to creating a seamless and reliable tech environment for all users.Job ResponsibilitiesSupport daily troubleshooting for PCs, Macs, applications, audio-visual tools, and network connectivity issues.Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.Handle asset management activities including shipping, receiving, tracking, and lifecycle management of hardware.Provide event and meeting support, including AV setup, on-site assistance, and occasional off-site coverage.Offer VIP/white-glove support and remote-hands assistance for network operations teams when needed.Skills/RequirementsExperience supporting Microsoft Windows, macOS, and Microsoft applications such as Outlook, Teams, OneDrive, and Office 365.Ability to troubleshoot AV systems including Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, and related equipment.Strong customer service and communication skills with the ability to multitask in a fast-paced environment.Ability to stay organized while supporting multiple users, issues, and locations.Experience providing on-site technical support or working with enterprise-level hardware and software tools.Additional InformationMay support additional technologies such as Condeco, Barco ClickShare, Polycom, Cisco, and digital display equipment.Potential for occasional travel to other locations or client sites when required.Some after-hours support may be needed based on business needs.Opportunity to grow technical skills and support large-scale enterprise operations. YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.