Claims Consultant - Retail Income Protection Claims

The Claims Consultant is responsible for the proactive management of a portfolio of complex Retail Income Protection claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.

A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy.Adherence to external regulations (e.g., Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelinesEnsure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant workContributing towards a culture of process improvement. Support the Team Manager and Technical Specialist to embed required change within the team while ensuring a best practice approach to claims handling.Contributing to department and company projects as requiredMaintain current knowledge of life insurance guidelines, processes, and policy changes. Ensure claims handling and service approach reflects industry best practice and TAL processes and policiesOther ad-hoc duties as required.Support governance, quality assurance, and process improvement initiatives.Promote TAL’s customer service culture through accurate, high-quality work.Contribute to department/company projects as required.Embed change initiatives and continuous improvement.