Business Operations Manager

Position Overview

We are seeking an experienced and dynamic Lodge Manager to oversee all operations of our hunting, fishing, and outdoor activities lodge. This role requires a unique blend of hospitality management expertise, outdoor recreation knowledge, and strong leadership skills to deliver exceptional guest experiences in a remote lodge environment.

Key Responsibilities

Operations Management

Oversee daily lodge operations including guest services, housekeeping, dining, and maintenance

Manage budgets, financial reporting, and cost control measures

Ensure compliance with all health, safety, and environmental regulations

Maintain facility and equipment in excellent condition

Coordinate with vendors and suppliers for procurement needs

Guest Experience

Ensure superior guest satisfaction from reservation through departure

Handle guest inquiries, special requests, and resolve concerns professionally

Create welcoming atmosphere that reflects the lodge's outdoor heritage

Develop and maintain relationships with repeat guests and referral sources

Outdoor Activities Coordination

Plan and oversee hunting, fishing, and recreational activity schedules

Coordinate with hunting and fishing guides to ensure safe, successful outings

Maintain hunting and fishing permits, licenses, and regulatory compliance

Manage equipment inventory including boats, firearms, fishing gear, and outdoor equipment

Stay current on wildlife regulations, seasonal patterns, and conservation practices

Staff Leadership

Recruit, train, and supervise lodge staff including guides, housekeeping, kitchen, and maintenance personnel

Create work schedules and manage staffing levels based on occupancy

Conduct performance evaluations and provide ongoing coaching

Foster positive team culture and resolve staff conflicts

Ensure all staff are properly trained in safety protocols and emergency procedures

Marketing & Sales

Work with marketing team to promote lodge packages and seasonal offerings

Build relationships with outfitters, travel agents, and corporate groups

Respond to booking inquiries and manage reservation system

Gather guest feedback and testimonials for promotional use

Required Qualifications

Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience)

Minimum 5 years experience in lodge, resort, or hotel management

Strong knowledge of hunting, fishing, and outdoor recreation

Proven track record in staff management and guest services

Excellent communication and interpersonal skills

Proficiency in property management systems and Microsoft Office

Valid driver's license; boating certification preferred

Current First Aid and CPR certification

Ability to work flexible hours including weekends and holidays

Preferred Qualifications

Hunting and fishing guide experience or certification

Knowledge of local wildlife, terrain, and seasonal patterns

Experience with remote or seasonal property operations

Food service management experience

Bilingual abilities