Housing Specialist

Housing Specialist

Location: Manhattan, NY (Field-Based)

Pay Rate: $20.00–$23.00 per hour

Employment Type: Full-Time

To Apply: Please submit resumes to mfesinstine@phaxis.com

Position Overview

The Housing Specialist supports members in achieving both immediate and long-term housing stability. This role serves as a liaison between members, housing providers, landlords, brokers, and government agencies to facilitate housing placement and retention. The Housing Specialist acts as a subject matter expert for housing-related services and provides support to the care management team based on case complexity.

This is a hands-on, predominantly field-based role requiring travel throughout Manhattan. The position involves extensive outreach, advocacy, coordination, and documentation to ensure members access safe, stable, and appropriate housing resources.

Key Responsibilities

Conduct phone and in-person outreach to vulnerable members experiencing housing instability or homelessness

Perform comprehensive housing assessments to determine member needs and appropriate services

Assist members with housing applications, including NYCHA, HRA, and NY/NY programs

Gather, review, and organize required documentation and records

Prepare members for housing interviews and accompany them to appointments when needed

Serve as liaison with landlords, real estate brokers, housing providers, and government agencies

Coordinate with providers to obtain necessary clinical and psychosocial documentation

Advocate on behalf of members to address housing barriers and resolve challenges

Educate members and caregivers on tenant rights, responsibilities, and housing processes

Support care management teams by providing housing expertise and case consultation

Attend external stakeholder meetings and collaborate with community-based organizations

Assist in expanding and maintaining referral networks

Research and identify funding and housing opportunities for members

Maintain accurate, timely, and comprehensive case documentation

Comply with all organizational policies, training requirements, and performance evaluations

Perform other duties as assigned by management

Qualifications & Skills

Experience processing housing applications (NYCHA, HRA, NY/NY preferred)

Significant experience working with individuals affected by homelessness, mental health challenges, substance use, and socioeconomic barriers

Knowledge of tenant rights and responsibilities

Strong advocacy, problem-solving, and critical-thinking skills

Excellent written and verbal communication skills

Proficiency navigating multiple computer systems and web-based applications

Ability to work independently in a fast-paced, field-based environment

Bilingual English/Spanish preferred

High level of integrity, professionalism, and customer focus

An Equal Employment Opportunity Employer