Center Manager

The Center Manager plays a key role in supporting the growth and production of the Corporate Marketing Road Program (CMRP). This position contributes to team performance while fostering positive relationships with Marketing Coordinators, Directors, Location Managers, and other personnel. The CAM assists in supervising staff, managing operations, and ensuring the center meets its sales and service goals.Essential Duties and ResponsibilitiesThe Center Manager is directly responsible for the following tasks. Duties include, but are not limited to:Deliver excellent customer service and drive sales performance.Act as a liaison between the Center Assistant Manager, Director, and Corporate Marketing Road Program operations.Assist with supervision of staff and day-to-day center operations.Support recruitment efforts, including interviewing and selecting qualified candidates. Ensure the center is fully staffed and provide coverage when needed.Supervise and train staff in sales tactics provided by the Corporate Marketing Road Program.Maintain current knowledge of and enforce Westgate policies, procedures, guidelines, and training standards.Achieve individual and group sales goals/quotas for tours, tickets, and rooms.Assist with scheduling, schedule requests, and cash handling procedures; confirm cash amounts and report issues to the Director.Maintain supplies and inventory for the location.Support employee engagement initiatives to ensure staff remain motivated and productive.Ensure the location is clean, organized, and well-maintained.Monitor team performance and provide feedback as needed.Perform supervisory responsibilities as assigned.