Senior Associate - Operations Full Time Position

CRC - Customer ServicesFull time positionCustomer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.Agents are also responding to complaints from the social media platform.Manage customer, Retailer and third-party contact (telephone/e-mail/digital/letter) taking ownership through to final closure Be an expert case manager and offer robust solutions, whilst adopting a Customer First approach at all times