Quick Service Restaurants (QSR) Manager - Eataly Chicago

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.The QSR Manager is responsible for the daily operations and overall performance of the Quick Service Restaurant (QSR) business. This role emphasizes operational excellence, financial performance, and team execution while ensuring compliance with food safety, coffee service, and production standards. Reports directly to the Store Operations Manager and supervises the QSR staff of service leads, baristas and sales associates.Maintains a steady leadership presence on the floor during peak periods, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly, efficiently, and high hospitality standards are metDrive accountability for performance, food safety, and operational execution across the teamSupervise and support Assistant Manager and hourly team members.Build and manage team schedules in alignment with labor budgets and productivity targets

Monitor and manage cost of goods (COGS), waste, and overall financial performanceOversee ordering, inventory management, and vendor coordination, with emphasis on coffee and beverage suppliesMonitor production consistency for all menu items, including specialty coffee and beverage offeringsReview and analyze weekly reports (sales, labor, productivity) and implement action plans as needed.Partner with HR and Store Leadership on hiring, training, and staffing decisionsEnsure full compliance with Serve Safe standards and Bassett, health, safety, and sanitation protocolsPartner cross-functionally with other department leaders to ensure operational alignment, supporting store-wide initiatives and operational prioritiesPerforms other duties as required or assigned