Account Manager, Base44

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.We’re building the go-to-market team for Base44, an AI-powered software development platform Responsibilities:Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisorEnsure successful onboarding, adoption, and ongoing engagement with the Base44 platformIdentify and drive opportunities for account growth, including renewals, upsells, and cross-sellsProactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retentionTranslate customer feedback and needs into actionable insights for the product, engineering, and leadership teamsCollaborate with sales, product, marketing, and support to deliver a seamless and positive client experienceDevelop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectivesUse AI tools proactively to enhance your own productivity and the team's  from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual workMaintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer healthHelp define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team