Front Office All Rounder

Deliver professional and friendly guest service across check-in, check-out and throughout the guest stayRespond to guest requests promptly, efficiently and courteously to ensure a high level of satisfactionManage guest accounts, ensuring accurate posting of charges and timely billingHandle incoming calls and communications in a professional manner, directing enquiries as requiredMaintain clear communication between guests and hotel departments to support smooth operationsPromote hotel facilities and services, identifying opportunities to upsell and enhance the guest experienceAssist with reservations, room allocations and maintaining accurate guest information in the systemMonitor daily operations, complete shift checklists and report any issues to managementMaintain knowledge of hotel services, room types and rates to provide accurate information to guestsEnsure guest confidentiality, safety and adherence to hotel policies and proceduresSupport overall front desk and guest services operations to deliver a seamless and positive experience