Employment Counselor

Key Duties and ResponsibilitiesRESEA Service DeliveryConduct RESEA initial and final reviews, including intensive one-on-one career action planning and job search assessments (in-person or virtual).Review and evaluate claimant work search activities; provide guidance on effective job search strategies and proper completion of work search logs.Educate customers on RESEA requirements, labor market tools, and job search expectations.Assist customers with Mass JobQuest registration and navigation of online job search tools.Address basic unemployment insurance questions and refer customers to appropriate unemployment services when needed.Triage customers to appropriate service pathways (self-directed vs. staff-assisted).Promote career center services and available resources to ensure customer engagement.Ensure accurate and timely MOSES data entry and documentation for all RESEA activities.Case Management & Career CounselingManage a caseload of participants, providing individualized coaching, counseling, and mentoring.Assess participant skills, work history, education, and employment barriers; develop strategies to support employment outcomes.Develop and maintain individualized employment plans with short- and long-term goals.Conduct ongoing one-on-one meetings focused on job search, job readiness, training, and employment retention.Monitor participant progress from initial engagement through job placement, retention, and advancement.Maintain regular contact with participants to address employment challenges and provide continued support.Job Readiness & Participant SupportReview resumes and provide basic feedback; refer customers to workshops or advanced career services as needed.Facilitate access to training opportunities, education programs, and career advancement resources.Provide information on in-demand occupations, local labor market trends, and employer expectations.Support participants in improving job readiness and employability skills.Maintain knowledge of community resources and supportive services to address participant needs.Program Tracking & ComplianceMaintain accurate and up-to-date participant records in electronic systems and files, including service history and supportive services.Track participation, attendance, and progress toward employment and retention goals.Ensure compliance with program requirements, performance benchmarks, and reporting standards.Notify appropriate agencies of employment status changes, including job placement or loss of employment, as required.Collaboration & Service CoordinationCoordinate with internal staff and external partners to ensure participants receive appropriate services.Build and maintain relationships with employers and community resources to support job placement and career advancement.Work collaboratively with team members to support center-wide performance goals and service delivery.