Customer Retention & Development Manager (CRDM)

Major Duties and ResponsibilitiesBuild a District Retention Program that includes coverage for all existing customers in our DistrictAssist Product managers in developing product level retention programsFacilitate monthly branch retention meetingsBuild and protect consistency in our branch and service offeringsMeasure and analyze customer revenue trends and proactively communicate theseEnsure minimum call counts and reviews are completed per district goalsEnsure incremental improvements are made on building stronger customer relationshipsGrow revenue across multiple product and geographies