Sales Representative - Aftermarket

The Aftermarket Sales Representative serves as the primary point of contact for assigned customers, responsible for driving sales of aftermarket parts and services while ensuring a high level of customer satisfaction. This role manages the full sales cycle—from inquiry and quoting through order processing and invoicing—and proactively identifies opportunities to grow revenue within an established customer base. The position plays a key role in supporting outside sales, strengthening customer relationships, and contributing to the overall success of Harsco Rail’s aftermarket business.Key ResponsibilitiesServe as the main point of contact for assigned customers regarding aftermarket parts and services, with a focus on increasing sales and strengthening relationships.Proactively generate new sales opportunities within the existing customer base.Maintain strong working relationships with current customers to support retention and satisfaction.Partner with outside sales to address customer needs, resolve issues, and support long‑term account growth.Evaluate customer inquiries and concerns, determine appropriate actions, and ensure timely resolution.Manage the complete sales order cycle, including quoting, order entry, follow‑up, and invoicing.Capture accurate and complete customer information and activity in the CRM system.Monitor competitive activity, market trends, and pricing dynamics to support strategic decision‑making.Promote continuous improvement and support process enhancements within the sales function.Provide backup support to team members as needed to ensure seamless customer service.Follow up on open inquiries, past orders, and dormant accounts to drive incremental sales.Perform additional related duties as assigned by management