Service Specialist Solar

JOB DESCRIPTION:Your role as the Solar Service Specialist within the Solar Innovations organization will focus on ensuring a positive customer experience around service, installation, warranty, & customer concerns. You would be responsible for planning, scheduling, and coordinating all service and installation activities to ensure projects are executed efficiently, safely, and on schedule. This role serves as the central point of coordination between customers, field teams, and internal stakeholders assuring jobsite readiness, resource availability, and clear communication before, during, and after each job. You will report to the Service Supervisor.Success in this role requires strong organizational skills, proactive communication, and the ability to manage changing priorities due to weather, site conditions, or team availability. KEY RESPONSIBLIITIES: Solar Service Intake and Coordination Coordinate customer service activities within the established Solar Innovations / Therma-Tru customer service guidelines and metrics.Utilize independent judgement to coordinate all Service-related projects, ensuring:Necessary paperwork is signed and completed by the customer, and distributed appropriately to teamInternal teams receive clear and timely communication about expected deadlinesAll service requests are closed out with established timeframeScheduling & PlanningBuild and maintain detailed schedules for all service and installation activities across assigned field teamsManage and maintain the installation and service calendar to balance workload, optimize crew utilization, and meet customer commitmentsPublish and communicate schedules clearly to both customers and field teamsCustomer & Field Team CoordinationServe as the primary coordination point between customers and the field team prior to installation or service visitsConfirm scope, timing, expectations, and access requirements with customersCommunicate schedule details, updates, and changes to installers and service techniciansJobsite & Site ReadinessVerify jobsite readiness prior to scheduling, including:Site access and customer availabilityReadiness of the installation areaRequired permits or approvals (as applicable)Ensure all pre-installation requirements are identified and addressed before crews are dispatchedMaterials, Equipment & ResourcesCoordinate material deliveries to ensure products, components, and equipment arrive on time and at the correct locationConfirm tools, equipment, and personnel are available and properly allocated for each jobFlag gaps or risks early and work cross-functionally to resolve themChange Management & Problem SolvingProactively manage schedule changes caused by weather, material delays, site conditions, or team availabilityAdjust schedules as needed and clearly communicate changes to all impacted parties.Help minimize downtime and disruption by quickly re-planning and rescheduling workAdministrative & Operational SupportMaintain accurate scheduling records, notes, and job details in relevant systemsTrack installation and service status and support follow-up as neededIdentify recurring scheduling or readiness issues and communicate patterns to leadership for improvement