Freelance Onsite PC Technician (m/w/d) first and second level support

Key Responsibilities:Level 1 Support:End-user support for Office applications, particularly Office 365Initial setup and deployment of new computers using internal tool - training will be provided Introduction and onboarding of users to company IT toolsPrinter support and troubleshootingLevel 2 Support:Support for network-related topics: firewalls, switches, and connectivityEscalation point for more complex technical issues