15 Jul
Staff Engineer, Product Marketing
Texas, Austin , 73301 Austin USA

We are seeking a highly driven Customer Samples Program Manager to take full, end-to-end ownership of our customer samples program for power semiconductor products directed at the AI and infrastructure markets. This role is responsible for ensuring customer samples for products both in development and in producCon delivered on Cme. The ideal candidate combines strong program/project management skills with operational and planning acumen, and is capable of driving alignment across sales, manufacturing, planning, and warehouse/logistics teams in a fast-paced environment.Key ResponsibilitiesOwn the end-to-end customer samples program, from forecasting, engineering builds and delivery commits to inventory management and final delivery.Manage the customer sample forecasting process, working with sales and account teams to capture accurate, timely demand signalsMaintain a rolling forecast of sample requests by customer, part number, and required ship dateTranslate sample forecasts into build plans, working with manufacturing, operations and engineering teams to ensure samples are built to meet customer-committed dates.Track build status from work order through completion, proactively flagging delays and driving resolution.Prioritize and sequence sample builds when capacity is constrained, balancing customer urgency with manufacturing reality proactivity  Monitor sample inventory levels in the warehouse, ensuring visibility into what's on hand, allocated, and availableOwn the customer commitment date for every sample request and report status proactivity to internal stakeholdersBuild and maintain metrics/dashboards to track on-time delivery performance, build cycle time, and inventory accuracyIdentify bottlenecks across forecasting, build, and fulfillment, and lead process improvements to increase speed and reliabilityEscalate critical issues impacting on-time delivery or inventory accuracyDocument and continuiusly refine the end-to-end samples process as the business scales


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