Service Lane Manager

Berman Star Nissan is looking for a Service Lane Manager to add to the team! 

Location: Niles, IL 

Pay: $125,000/ annually (Commission Role - Total Shop GP, ROs, CSI + ELR)

You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. We offer:Competitive PTO PolicyMultiple Low-Cost Medical Insurance OptionsLow-Cost Dental, Vision & Life Insurance Options Short Term & Long Term Disability401KAutomotive Service & Sales Discounts ResponsibilitiesOversee daily service department operations to ensure efficiency and profitabilityLead and motivate a team of service advisors, technicians, and support staffDevelop and implement strategies to increase revenue and customer retentionTrain and mentor team members to improve performance and service qualityEnsure all service work meets manufacturer standards and customer expectationsHire and develop service advisors and techniciansAddress customer concerns promptly and professionally to resolve issuesMonitor key performance indicators (KPIs) and adjust strategies to meet goalsQualifications4 years of experience as a Dealership Service Advisor; preferred Service Lane Manager experienceProven leadership ability to mentor and train team membersProficient time management and organizational skillsExcellent communication and interpersonal skillsStrong understanding of automotive service operations and profitability strategies